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Q. Will we need to provide toiletries?
A.
Yes, whilst we will provide towels and flannels all
personal toiletry requirements such as toothpaste, toothbrush, deodorant,
soap/shower gel,
perfume, shampoo, hairbrush and shaving equipment would need to be supplied by you.
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Q. Will we need to take laundry home to wash?
A.
No, we have full laundry facilities available for all our residents.
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Q. Will items of clothing need personalising?
A. Yes, it helps to differentiate to whom the clothes belong
after washing if they are marked clearly.
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Q. What sort of clothes should we bring and how many?
A. Most residents will use nightclothes
and underwear frequently, so a minimum of 10 pairs of pants and socks, 3 or
4 sets of night attire, several sets of under clothes and whatever personal
clothes the resident may require. A couple of pairs of shoes and slippers is
also advisable and additional undergarments
and slippers are required if the resident has any incontinence issues.
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Q. Is there a no smoking policy?
A.
Yes. In order to maintain a very high standard of clinical excellence, we do
not permit smoking by residents, staff or visitors in our home.
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Q. Are residents allowed to drink alcohol?
A. Yes, residents are able to drink alcoholic beverages just as they would in
their own home unless there is a medical reason why the resident is not able
to drink i.e. medication or a medical condition.
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Q. What sort of catering facilities do you provide?
A. We provide a full pattern of meals for our residents with a variety of
choices from each menu and hot drinks and snacks are available throughout the day. We are also pleased to
discuss any special needs for meals, reflecting dietary, medical or
religious requirements.
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Q. What are the visiting times?
A. There are no set times, visitors are welcome at any time. Please just sign
our visitors book which is located in the main entrance lobby.
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Q. What sorts of arrangements are there for Medical Care?
A. All residents are registered with the local Doctor and
visits are made as required. However or a resident may choose to
remain with their own GP if the practice is within the geographical location
of the home. Any hospital appointments will be dealt with responsibly, in
the event of any accidents or emergencies relatives will be contacted
immediately.
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Q. Do we need to escort our relatives on hospital visits?
A. Yes, whenever possible as the relative would probably appreciate your
company and sometimes it is difficult to provide an escort. But we are able
to assist if it is not possible for you to attend. If we have had to ask an
extra member of staff to be on duty to provide the escort then we will
unfortunately need to pass this cost onto the resident. If however we do
have staff available then they will be able to escort, at no additional
charge.
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Q. Would you make the transport arrangements?
A. Yes, we will make arrangements for hospital visits. If the resident requires
any other transport for private arrangements the cost would need to be met
by the resident.
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Q. Is there a Nurse call system in the resident’s rooms?
A. Yes, as well as smoke detectors and fire alarms, they are also situated in
the lounge, bathrooms and all exit doors.
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Q. Can the residents bring personal belongings into the
home?
A. Yes, we feel that by residents bringing personal belongings with them it
helps to make them feel more at ease and their rooms more homely. Items such
as photos, pictures, ornaments and small items of furniture are ideal. TV’s
and radios are also welcome but we would require them to be tested prior to
use.
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Q. What about religious/spiritual needs?
A. We have regular visits from the local clergy but we also respect the
personal religious/spiritual views of all residents and will endeavour to
assist them in their continuing observance and involvement in accordance
with the resident’s wishes.
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Q. Is there a telephone that the residents can use?
A. There are facilities in each room for
a telephone to be installed. We can give advice on how to obtain details for
installation. In emergencies only, we can pass messages to and from
Residents via our main office phone line.
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Q. Are residents able to venture out alone?
A. Some residents
who are fit enough, do venture out alone. The Resident will need to be assess
on their medical/physical ability to undertake this task. An agreement will
then be discussed with the Resident, family and the Care Homes Manager and
recorded in their Care Plan.
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Further Questions
Should there be any further questions you may have, please do not hesitate
to contact us, as we are more than happy to help.
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