Residents Charter

The right of residents address the following principles:

Choice

Residents will be involved in all decisions affecting their lives; to the precise extent they choose.
Residents will be assumed to be capable of making choices about the way they live and what they do (e.g. Managing their own financial affairs, deciding what activities to pursue and when) including taking risks sometimes associated with such choices.
Residents will be able to choose where they live and with whom and will be able to choose to change if they wish.
Residents will be able to choose their own Doctor, Dentist, Chiropodist, and Optician etc.
Residents will be able to choose whether or not to accept treatment and attention offered by their Doctor or the staff of the Home.
Residents will be able to choose with whom they associate, both within and outside the Home and where within the Home they wish to spend their time (i.e. In the common areas or in their rooms).

Privacy

Residents will be entitled to private accommodation, which may be a single or shared room, according to the Resident’s choice, but in all circumstances, this will mean an entitlement to use this space as and when they wish, to invite guests whenever they wish and for belongings to be secure.
Residents will be entitled to entertain visitors (Including Doctors etc.) in private.
Residents will be entitled to expect confidentiality in all matters and for their permission to be obtained whenever private information needs to be made available to others. (Except staff that may need information to provide proper care.)

Dignity

Residents will be treated with dignity in the way in which staff deal with dressing, bathing, feeding, toileting and any other needs.
Residents will be addressed in the manner they choose (Miss, Mr, Mrs or by forename etc.)
Residents will be respected for their individuality, their views and any way in which they are accustomed to conducting their lives.
Residents will be consulted on any matter, which may impinge upon their lives within the Home in any way.

Independence

Residence will be able to follow the lifestyle they choose and are accustomed to; to the extent they are able.
Residents will be able to use the facilities of the Home as they choose and are able.
Residents should expect to be able to retain independence of action, thought and choice irrespective of the accepted routine or administrative practices of the Home.

Citizens Rights

Residents will retain all the rights enjoyed by individuals remaining in their own homes within the community, irrespective of their residence in a Care Home.
Residents will have their own cultural, religious and sexual needs respected.
Residents will have written contract agreeing the terms and conditions of residence, services and fees.
Residents will have access to an explained complaints procedure within the Home and beyond to the Registering Authority.

Fulfilment

Residents should expect their quality of life to be enhanced by admission to the Home, by the provision of a safe, manageable and comfortable environment and the stimulation and encouragement to pursue their lives to the maximum chosen physical, intellectual, emotional and social capacity.
Residents should expect facilities and assistance to pursue their own chosen lifestyle to the fullest possible extent, including availability of encouragement to use opportunities and the necessary assistance to allow them to use such opportunities.
Residents should expect to be able to review their own situation at their own request, or when requested by any others and to have the assistance of anyone they choose to assist them to do this.